top of page

-
Is the customization of products possible?We offer to produce our shelves in customized lengths so that they fit into your home perfectly. Feel free to send us an email to info@stainlessstudiosberlin.com and we will get back to you with an individual offer as soon as possible.
-
What should I watch out for when using the products?When using stainless steel interior pieces, there are several factors to watch out for to maintain their appearance and functionality: 1. Scratches: Stainless steel can scratch. Use non-abrasive cleaning tools and avoid dragging sharp objects across the surface. 2. Fingerprints and smudges: Stainless steel surfaces can show fingerprints and smudges. Regular cleaning with a soft cloth and a stainless steel cleaner can help. Moreover we gave all our products a signature patina, so minor scratches or fingerprints are not as visible. 3. Cleaning products: Avoid using harsh chemicals, bleach, or abrasive cleaners, as they can damage the surface and reduce corrosion resistance. Use mild soap, water, or specific stainless steel cleaners. 4. Chemical exposure: Prolonged exposure to certain chemicals, like chlorine or acidic substances, can damage the material. Keep such chemicals away from stainless steel products. 5. Temperature extremes: While stainless steel is heat resistant, rapid temperature changes can cause warping or discoloration. Avoid placing extremely hot or cold items directly on the surface. 6. Proper installation: Ensure proper installation of stainless steel fixtures and fittings to prevent structural damage and maintain aesthetic appeal. 7. Maintenance: Regular maintenance is necessary to preserve the look and functionality of stainless steel products. This includes routine cleaning and occasional polishing. 10. Electrolysis: When in contact with different metals, stainless steel can experience electrolysis, leading to corrosion. Use compatible materials and insulate where necessary. By keeping these considerations in mind, you can ensure that your stainless steel interior products remain in excellent condition and continue to enhance your space.
-
Where are the articles produced?Our articles are produced in the Black Forest. The metal industry has a remarkable heritage in southern Germany and we are happy to collaborate with great experts of craftsmanship. Producing in Germany also ensures that the factory's working conditions are fair and meet the highest standards.
-
What material are the articles made of?Our interior pieces are made from stainless steel. This offers several advantages: Modern aesthetic: Sleek and elegant look. Durability: Strong and resistant to dents and scratches. Corrosion resistance: Resists rust and corrosion, even in humid environments. Hygiene: Easy to clean and non-porous, ideal for maintaining cleanliness. Heat resistance: Withstands high temperatures without damage. Environmental friendliness: 100% recyclable. Compatibility: Blends well with other materials. Value Addition: Enhances the value and appeal of interior spaces.
-
Do you have a store?No, we currently don't have a store. You can buy the products online through our shop. Moreover we plan to work with several retail partners soon to make our pieces available offline, too.
-
How long does delivery take?Every piece except for our tray is produced on demand, avoiding overproduction and resource waste. Please allow between six and eight weeks for your order to be produced, packed and shipped. All shipments within Germany are sent with DHL GoGreen, in our commitment to carbon-neutral shipping.
-
Which countries do you ship to?We ship to most countries across Europe. If you cannot check out due to shipping limitations, please feel free to contact us so we can do our best to arrange the shipping for you.
-
How much is the shipping?Shipping within Germany is free of charge. For shipping within the EU we charge a flat rate of 11,99 € for the tray and 48,49 € for the shelf or the table. A flat rate of 16,99 € for the tray and 65,99 € for the shelf or the table applies for shipping to Switzerland and Great Britain. We ship all orders from Germany. For this reason, there are no customs duties or import taxes within the EU. However, outside the EU these may occur. Please note that there are different regulations on customs or import sales tax depending on the country. 100% of these fees go to the customs of the respective receiving country & must be borne by you. If you refuse to accept the package, the fees will still be charged. These will then be deducted from the credit note in the event of a return by DHL.
-
I would like to return my order. How does this work?Orders can be returned to us within 14 days of receipt. Please note that we can only accept returns that meet our return policy. Moreover we only refund regular price items. Refunds will be issued to the original payment method. Please send us an email to info@stainlessstudiosberlin.com before returning your order. Here are our return conditions: Please contact us by email to announce the return first. Please ensure items are returned in new and unused condition in their original packaging. Products that are damaged, soiled or can be proven to have been used will not be taken back. For your return, we cannot accept liability for items that are stolen or lost during shipping. Unfortunately, we are currently unable to cover the costs for the return shipment. The buyer bears these costs.
-
My order has not arrived, what should I do?If your order hasn't arrived after 7 working days (from the day of dispatch), contact us and we'll look into it.
-
How can B2B customers get an invoice for their order?If you are a retailer who is interested in selling Stainless Studios Berlin pieces please apply at info@stainlessstudiosberlin.com. We are unable to provide invoicing and pricing without VAT as soon as an order has been placed.
-
How are duties and taxes calculated?Prices include German VAT at 19 % if your country is part of the European Union. B2B customers who require invoicing and pricing excluding VAT, must apply to be B2B customers. We are unable to provide pricing without VAT and formal invoicing after the order placement. Stainless Studios Berlin does not pay for additional storage or shipping costs resulting from lack of custom clearance or duty/tax payment. Please get in touch with your local customs office for additional information.
bottom of page